1. Overview
Fluent is a brand operated by Mochi Health Private Limited, a company incorporated in Singapore ("we," "us," or "our"). This Privacy Policy explains how we handle information when you use our platform.
By using Fluent, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
We collect information you provide when using Fluent, including:
- Name, email address, and contact details
- Account credentials
- Payment information (processed securely via third-party providers)
- Communications you send to us
We also collect technical data automatically, such as IP address, device type, and browser information.
3. Laboratory Data and Consent
If you authorize us to receive laboratory test results on your behalf, we will access, store, and display those results through the Service.
You must provide explicit consent before we access any laboratory data. You may withdraw consent at any time by contacting us.
4. How We Use Your Information
We use information to:
- Operate and provide the Service
- Display your laboratory test results
- Generate educational insights using AI-based systems
- Communicate service updates and support
- Comply with legal obligations
5. Marketing Communications
With your consent, we may send you promotional or marketing messages about Fluent. You can opt out at any time by following the unsubscribe instructions in any marketing email or by contacting us.
6. Data Sharing
We do not sell your personal data. We may share information only:
- With service providers who help us operate Fluent (e.g., hosting, payment processing)
- With laboratory partners, with your consent, to retrieve your results
- When required by law or to comply with legal processes
7. Data Security
We use technical and organizational measures to protect your data, including encryption and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
8. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes.
9. Your Rights
Depending on your location, you may have rights to access, correct, or delete your data. To make a request, contact us at privacy@fluent.ph.
10. Age
Fluent is intended for users aged 18 and older. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Fluent after changes constitutes acceptance of the updated policy.
12. Contact
For questions about this Privacy Policy, contact: